We, at lacazet.com, strive to delight our customers with everything from our products to our services. As part of our commitment to this goal, we do allow order cancellations under certain conditions. Please refer to the FAQs below to understand our cancellation policy.
FAQs on Cancellation Policy
Can I Cancel My Order?
You can’t cancel your order if it was placed 12 hours ago
Why Do We Not Accept Late Cancellations?
After 12 hours your order would have been packed and transferred to our shipping facility so we could not cancel it.
Can I Modify My Order?
Of course, you can. However, that’s only possible when your order has not been put into shipping queue at the time of your modification request.
Why Do We Not Accept Late Modifications?
Once your order has already been put into the shipping queue, it cannot be changed. Therefore, we can accept modification requests only before the order being put in to the ship-out process.
How Much Time Do I Have To Cancel Or Modify The Order After Placing It?
Depending on the order volume and product type, our production schedule often varies by a day or two. However, we usually accept cancellation or modification requests up to 12 hours for non-personalized product and up to 24 hours for personalized products after receiving your order
Can I Cancel The Order After It Has Been Shipped?
No. Once the order is processed and shipped, we can neither modify it nor cancel it.
How Should I Make a Cancellation or Modificantion Request?
You can email your request at email@example.com in the due time (12-24 hours since ordering). We would be happy to assist you with your request.
Please contact Customer Service at firstname.lastname@example.org